FAQ
1. What types of denim products do you offer?
We offer a curated collection of premium denim essentials, including jeans, jackets, and shirts. Each piece is designed with a blend of classic craftsmanship and contemporary style, ensuring timeless appeal and exceptional quality.
2. What makes Indigo Affair denim unique?
Our denim stands out due to its meticulous craftsmanship, high-quality materials, and distinctive designs. We focus on creating pieces that are both stylish and durable, embodying a romantic and artistic aesthetic that resonates with modern sensibilities.
3. Are your products sustainably made?
Yes, sustainability is at the core of our brand. We use eco-friendly materials and processes wherever possible, ensuring that our denim not only looks good but also contributes positively to the environment.
4. Do you offer customization options?
Currently, we do not offer customization. However, we are exploring personalized options for the future to provide our customers with more tailored experiences.
5. What sizes are available in your denim collection?
Our denim pieces are available in a range of sizes to cater to diverse body types. Please refer to our size guide on each product page for detailed measurements and fit information.
6. How should I care for my Indigo Affair denim?
To maintain the quality and longevity of your denim, we recommend washing them inside out in cold water with similar colors. Avoid using bleach, and tumble dry on low or hang to dry. This preserves the fabric and color integrity.
7. Do you offer international shipping?
Yes, we ship internationally. Shipping times and costs vary depending on the destination. Detailed information is available on our Shipping Policy page.
8. What is your return and exchange policy?
We accept returns and exchanges within 30 days of purchase, provided the items are unworn and in their original condition. Please visit our Returns & Exchanges page for more details and instructions.
9. How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on our website or the carrier's site.
10. Do you offer gift cards?
Yes, we offer digital gift cards in various denominations. They are perfect for gifting and can be used to purchase any item on our website.
11. Can I collaborate with Indigo Affair for special projects or events?
We are always open to creative collaborations that align with our brand values. Please reach out to our team via the Contact Us page with your proposal.
12. How do I know if a product is in stock?
Product availability is indicated on each product page. If an item is out of stock, you can sign up for notifications to be alerted when it becomes available again.
13. Do you provide styling advice?
Absolutely! Our team is here to help you style your Indigo Affair pieces. Contact us through our website or social media channels for personalized styling tips and recommendations.
14. Are your products unisex?
While our designs are inspired by classic silhouettes, many of our pieces are versatile and can be styled by anyone. We encourage customers to explore our collection and find pieces that resonate with their personal style.
15. How can I contact customer support?
You can reach our customer support team via the Contact Us page on our website. We aim to respond to all inquiries within 24-48 hours.
